MÔ TẢ CÔNG VIỆC
– Own all solution Operations activities under file management for the customers under purview.
– Manage Shipping Instruction, FCR/HBL/Bill issuance:
• Co-ordinate with Customer Service and Data team to send FCR/HBL to Shipper
• Follow-up Shipping Instruction to Carrier and validate Carrier Bill of Lading
• Inform Counter that FCR/HBL is ready for issuance
– System update, ASN management and Documentation
• Co-ordinate with Data team to ensure MODS is updated properly in timely manner
• Monitor ASN, AMS/ACI/ISF/ENS quality and timeliness
• Receive Shipping Document, validate and dispatch document in due course
• Monitor vendor performance related to documentation
– Operational Finance
• Request GSC to create invoice and dispatch the same to Customer/ Customer Service, resolve invoice queries
• Request GSC to create PO and follow-up payment to supplier, resolve supplier Invoice queries & report incorrect invoices to Customer Service
• Manage overdue invoices and escalate to CS whenever applicable
• Update ICB and follow-up payment
– Other Key Responsibility
• Troubleshoot and resolve operational issues / escalations
• Monitor corrections required and data quality in invoice
• Support customer service in customer query resolution and exception handling
YÊU CẦU CÔNG VIỆC- Fresh-graduated in Logistics/Supply Chain/Business or relevant majors.
- Career oriented in Logistics/Supply Chain industry.
- Good command of spoken and written English.
- Proficiency in Computer skills.
- Good communication skills and the ability to communicate confidently.
- Customer-minded attitude is required.
- Hard-working and careful.
- Team player: works together with others in the business unit to achieve results and fosters teamwork.