MAERSK - Sales Operation Specialist -

MAERSK – Sales Operation Specialist

  • Ngày đăng 19/04/2021
  • Thời hạn ứng tuyển: 15/05/2021

Responsible for developing customer relationships that promote retention and loyalty. They will support and work together with the Area Sales Team to ensure that assigned customers achieve their expected business outcomes with Maersk solutions.

Ensure Sales reps are supported using the standard channels and build long-term trusting relationships with the customers to ensure they realize full value from their investment with Maersk

– Ensure internal alignment on customer’s goals and marketing strategies. Partner with cross functional Maersk teams to develop and execute omni channel digital marketing strategies that maximize value for customers

– Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship

– As a customer advocate, ensure customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed

– Manage the Allocation process and coordinate with customers to ensure they deliver on the commitment.

– Manage the tender handling process and co-ordinate with TCM to ensure a comprehensive and competitive offer is submitted to the customers

– Co-ordinate the L&S Quoting & contracting process with the relevant stakeholders

– Timely contract renewals contract management

- Minimum 3-5 years’ experience in Sales Support or Customer Service in logistics industry

- Account management execution

- Commercial knowledge

- Excellent communication skills

- Building customer relations

- Stakeholder management

- High-level product understanding including how it solves different customer pains

At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.