MÔ TẢ CÔNG VIỆC
•Closely monitor the objectives/KPI set up/ financial tasks for the team and individuals by using process measurements, KPI measurements
•Ensure that the team understands the KPI(s) and expectations of their roles
•Manage GSC performance, ensure BD/PO is timely created with accuracy.
•Ensure team members work in a collaborative manner
•Ensure staff is well trained to perform assigned tasks
•Support/Coach / Encourage and motivate team members for better performance
•Identify and develop talent in team
•Ensure operation is handled smoothly & comply with customer’s requirement as updated in IOP
•Analyze potential performance quality improvement & productivity gains
•Identify & recommend improvement initiatives to operational processes
•Ensure regular KPIs updation and recognize best performing team members
•Maintaining smooth flow of work with coordinating other teams, stakeholders
•Response to customer’s problems, new instructions, new migration
• Work closely and support to Manager to ensure process migrations/ organization changes are properly planned and communicated to staff
•Troubleshoot and resolve operational issues / escalations
•Support customer service in customer query resolution and exception handling
•Strive for continuous improvement
•Drive initiative to avoid revenue leakage, to well control cost
•Recommendation for SCM Operation Manager to have a lean process, org chart. Sharing ideas for saving cost, increasing CM1, strengthen collaboration
•Carry out ad-hoc tasks assigned by Management
•Main back up/escalation of Manager in case of absence
YÊU CẦU CÔNG VIỆC•2 - 4 years of working experience preferably in SCM operational process with supervisory experience.
•Especially experience in SCM operation, team performance management.
•Good command of 4 English skills, especially writing & speaking.
•Strong communication skills and the ability to communicate confidently, decisively.
•Good at analytical thinking, improvement mindset, customer-minded attitude is required.
•Good MS office, especially Excel, Power Point.
•Damco related system knowledge (MODS, Reporting, SAP etc.) will be a plus.
•Collaboration mindset, creative problem solving, innovative for improvement
•Leadership – People management is preferable
CHÍNH SÁCH NHÂN SỰ- Attractive Salary & Allowance + 13th Salary + Yearly Performance Bonus
- 24/7 Healthcare Insurance
- Company trip and Team-building activities