[MLC ITL Logistics] Customer Service Executive (Sea Export - Sea Import) - LogisticsCareer.vn

[MLC ITL Logistics] Customer Service Executive (Sea Export – Sea Import)

  • Ngày đăng 18/05/2019
  • Thời hạn ứng tuyển: 17/02/2020
Lưu
MÔ TẢ CÔNG VIỆC

We are recruiting 02 positions for customer service & documentation department as bellows:

1/ Sea Export:

• Request booking from carriers & release booking to customer

• Issue Bill of lading 

• Submit SI, VGM to carrier 

• File advance manifest (AMS/ISF/ACI/AFR if cargo to US/Canada/Japan) 

• Issue debit note, credit note to client/oversea agent & settle payment to carriers/co-loader/partners.

• Send pre-alert, loading confirmation, P.O.D, shipment report…

• Keep tracking vessel status & updating to customer/agent.

• Follow instructions from front office if any special requirements (cargo insurance, Fumigation, free time applying…)

• Arrange messenger to take original B/L from shipping line & deliver it to customer.

• Close file monthly on time.

• Create and update SOP for each customer.

• Handle daily complaints & problems 

• Report problems to Supervisor

• Arrange back up in pair with teammates.

• Rotate job with teammates if assigned by supervisor

2/ Sea Import:

• Receive pre-alert docs from oversea agent & check docs.

• Keep tracking vessel status & updating to customer/agent.

• Submit import E-Manifest, issue Arrival Notice, Delivery Order 

• Settle payment to carriers, issue debit note to customer.

• Follow up shipment until cargo is delivered to customer

• Update P.O.D & shipment report to oversea agent/customer 

• Follow instructions from front office if any special requirements (cargo insurance, extend free time …)

• Close file timely

• Create and update SOP for each customer.

• Handle daily complaints or problems

• Report problems to supervisor

• Arrange back up in pair with teammates.

• Rotate job with teammates if assigned by supervisor

* Working hour: Monday – Friday and Saturday morning.

YÊU CẦU CÔNG VIỆC
•College / University (Foreign Trade)

•Word, Excel, Outlook

•Good English skills

•1-3 years experienced in freight forwarding

•Good knowledge of freight forwarding & Logistics Field is preferable

CHÍNH SÁCH NHÂN SỰ
• Thử việc full lương, Lương tháng 13, thưởng KPI cuối năm 

• Bảo hiểm Bảo Việt, BHXH full lương, khám sk, cơm trưa, điện thoại, 

• 12 ngày phép năm, du lịch, event, party, team building, từ thiện, sporting day, tea, coffee,...